Living with sensitive teeth

Frequently asked questions

How do you open the cap?

The Colgate® Sensitive Pro-Relief™ tube has a unique tamper evidence safety seal. This is a safety requirement for a medical device. To open this safety seal, use the top of the cap as shown in the enclosed leaflet. Make the top of the cap fit securely with the crown shape on the tube and then twist the cap to break the seal open.

How to Open Colgate Sensitive Pro-Relief



How does the Colgate® Sensitive Pro-Relief™ with Pro-Argin® Technology provide instant relief?

Colgate® Sensitive Pro-Relief™ products instantly relieve sensitivity by physically plugging open dentin tubules, which helps block pain sensations from reaching the tooth nerves. Providing instant relief when massaged directly onto the tooth with your fingertip for one minute, and lasting relief when used regularly.


What is the unique combination of ingredients in the Colgate® Sensitive Pro-Relief™ toothpaste?

The unique combination of ingredients in Colgate® Sensitive Pro-Relief™ is arginine and the insoluble calcium compound, calcium carbonate.


What is Pro-Argin®?

"Pro-Argin®" is Colgate’s trademark name for the technology consisting of arginine and an insoluble calcium compound. In Colgate® Sensitive Pro-Relief™ products, the insoluble calcium compound is calcium carbonate.


What does Pro-Argin® do?

Ordinary sensitive toothpastes with potassium salts work by desensitising tooth pain over time. However, pain triggers can still reach the nerves via the open tubules.
Colgate® Sensitive Pro-Relief™ works differently. Pro-Argin® plugs and seals these dentine tubules, which helps block pain triggers to deliver instant* and ^lasting relief.




What is the source of your arginine? Natural or synthetic?

The arginine used in Colgate® Sensitive Pro-Relief™ products is naturally derived from plant/vegetable sources.


How much arginine is in the Colgate® Sensitive Pro-Relief™ products/toothpaste?

Arginine is present at 8% in the toothpaste formula.


Are there any safety issues related to the direct application of toothpaste with fluoride and/or arginine?

When used as directed, there are no safety issues for the direct application of Colgate® Sensitive Pro-Relief™ toothpaste. Do not use in children 6 years of age or less. For children 7 to 12 years of age, use only on the advice of a dentist or doctor.


Does this toothpaste protect my teeth from cavities?

Yes, Colgate® Sensitive Pro-Relief™ contains fluoride that effectively protects teeth from cavities the same as your standard fluoride toothpaste.


If a mouthwash is used after brushing with Colgate® Sensitive Pro-Relief™ will this counteract the benefit?

We are not aware of any common mouthwash ingredients that would counteract the efficacy of the product.


Can I use Colgate® Sensitive Pro-Relief™ toothpaste every day?

Yes. It is recommended that you use Colgate® Sensitive Pro-Relief™ toothpaste twice a day or as directed by a dentist for lasting relief.


Do I ever need to take a break from using it?

Colgate® Sensitive Pro-Relief™ toothpaste contains fluoride for every day cavity protection and is ideal for everyday ongoing use.


Does Colgate® Sensitive Pro-Relief™ contain fluoride?

Yes, Colgate® Sensitive Pro-Relief™ contains 1450ppm fluoride to provide effective cavity protection.


What makes Colgate® Sensitive Pro-Relief™ different from most other sensitive toothpastes?

Most other sensitivity toothpastes contain potassium which desensitises the pain of sensitivity. Potassium toothpastes take at least 2 weeks of use before significant sensitivity relief is delivered. Colgate® Sensitive Pro-Relief™ effectively plugs and seals open dentine tubules, the cause of sensitivity. This prevents pain producing stimuli, such as heat and cold, from causing pain sensations. Colgate® Sensitive Pro-Relief™ provides instant relief when directly applied with fingertip to a sensitive tooth and massaged for one minute. It provides lasting relief when you brush your teeth twice daily.


Does it have to be used with any special toothbrush?

No, but you might want to use a brush with soft bristles that is specially designed for sensitive teeth, like the Colgate® 360° Sensitive Pro-Relief™ toothbrush. 


Is this product safe for infants and children?

Children typically do not experience hypersensitivity. Infants typically use toothpastes with a specially formulated lower level of fluoride. Do not use in children 6 years of age or less. Colgate® Sensitive Pro-Relief™ can be used safely by older children.


What is the difference between Colgate® Sensitive and Colgate® Sensitive Pro-Relief™ toothpastes? How do I choose the best option for me?

Colgate® Sensitive Pro-Relief™ toothpaste, when applied directly offers instant sensitivity relief and with continuous use, long lasting sensitivity relief. While Colgate® Sensitive Pro-Relief™ is a new way of treating sensitive teeth, we are also committed to providing consumers with a range of different offerings in the sensitive segment, and continue to offer our other Colgate® Sensitive toothpaste variants.


Whitening treatments sometimes make my teeth sensitive. Does this product work in this case?

At this stage, we do not have dedicated clinical studies measuring sensitivity relief in conjunction with whitening treatments. However, we have no reason to believe that Colgate® Sensitive Pro-Relief™ toothpaste would not provide relief in these circumstances when used as directed.


Where can I find Colgate® Sensitive Pro-Relief mouthwash and the Colgate® Sensitive Pro-Relief Sensitivity Relief Pen + Sensitive Toothbrush?

These products are no longer sold in Australia and New Zealand:
  • Colgate® Sensitive Pro-Relief™ mouthwash
  • Colgate® Sensitive Pro-Relief™ Sensitivity Relief Pen + Sensitive Toothbrush
Please note the Colgate® 360° Sensitive Pro-Relief toothbrush is available.


*For instant relief, apply directly to each sensitive tooth with fingertip for one minute
^For lasting relief, brush twice daily



Further questions?

If you have any further questions which have not been answered above please contact our call centre, (Free Call) 1800 802 307 (Australia) or 0800 441 740 (New Zealand).

How does Pro-Argin® Technology work?

Pro-Argin Technology

Pro-Argin® Technology is designed to provide instant and lasting relief for dentine hypersensitivity.

Schematic illustration of Pro-Argin® mode of action.